Help Center
Search for the articles here or browse the categories below.
Instructions to configure access to the members area — modules, protected content, and automatic renewal.
How to Access the Course I Bought
How to Create Your Members Area
Creating Classes (Groups) in the Members Area
Add or Remove Students from the Members Area
How to Configure the Members Area Certificate
This category explains how to validate your identity using an official document, a selfie, and proper image conditions. It also informs common reasons for rejection or invalid data.
Guidelines for creating, closing, or recovering your account, changing passwords, and handling cases of bans or emancipated users.
Creating my Kirvano account
Account for Emancipated Minor
How to Change My Password on the Platform
What if My Account Was Banned?
Closing My Account
Guidelines on checkout pages, conversion optimization, order bumps, and the purchase flow.
How to Customize Your Checkout
Sales Triggers on Checkout
Configuring an Order Bump
How to Pre-Fill Checkout Fields via URL
How to Apply a Discount Coupon via Checkout Link
Practical tutorials for actions such as checking sales, generating reports, creating coupons, and collecting UTM parameters.
How to Check My Sales
How to Generate a Sales Report
How to Create a Discount Coupon
How to Pass UTM Parameters in the Checkout URL
Support for buyers on the platform: product access, refunds, producer information, and subscription management.
Changing Plan or Payment Method of a Subscription
How to Access the Product I Bought
How to Refund My Purchase
Where to Find the Contact Information of the Infoproduct Seller Who Sold to Me
Explains how to report unauthorized copies of content on the platform.
Everything about fees, payout timelines, advance payments, how to request withdrawals, and the difference between chargeback and refund.
How to Request a Withdrawal
Payment Receipt Time — When Can I Withdraw After a Sale
How Advance Payment Works
My Fees
Difference Between Chargeback and Refund
Articles detailing how to connect with webhooks, pixels (such as Hotmart and Meta), Telegram, Notes, Mailchimp, and other platforms.
How to Integrate with Hotzapp
Integration Between Kirvano and TheMembers
Integration Between Kirvano and TheMembers
Configuring Integration via Webhook
How to Configure Conversion Pixels
Guide to the affiliate program: how to join, enable offers, and manage commissions in the Marketplace.
Explains how to register products, configure offers (one-time or recurring), co-production, deletion, and compliance rules.
How to Register Your Product
How to Create a Recurring / Subscription Offer
My Product Was Rejected — What Now?
How to Create a One-Time Charge Offer
Allowed and Not Allowed Products
How to participate, generate affiliate links, manage commissions, and configure referral programs.
How to Make My Product Available for Affiliation
How to Affiliate with a Product
Where to Find the Link for the Product You Affiliated With
Where to Find the Support Contact for the Product You Affiliated With
How to Cancel a Product Affiliation
Articles showing how to set up one-click upsells, including integration with Elementor and Atomicat.