Changing Plan or Payment Method of a Subscription

If you want to change your subscription plan or payment method for your subscription, here’s how to do it.

The change of subscription plan must be done by the customer.
Go to menu Purchases → General Data to view your subscription details: activation date, last payment, and next billing date.
In the Payments tab, click the three-dot menu — you will have the option to change the payment method. Available methods: PIX or credit card.
After changing payment method, you may use the three-dot menu again to remove the old payment method.
In the same Payments tab, you can also check the payment history, which shows all payments made.
To change the subscription plan: in the Subscription section, click the three-dot menu — a list of plans offered by the product creator will appear. Select the desired plan.
Once you change the plan, the new monthly or yearly fee is charged immediately, and the previous plan is cancelled.

To cancel the subscription: go to Settings → Subscription → three-dot menu → Report a problem.
Choose the option to cancel the subscription or report another issue to the product creator.
You will be asked for feedback on your satisfaction with the product — this request will be sent to the product creator by email.
Upon cancellation, you lose all benefits of the product and cannot recover them.

Important Information:

If the first payment of your subscription is cancelled within seven days from the date of initial payment, the subscription will be automatically cancelled and the paid amount fully refunded.
If cancellation happens after the 7-day period, the amount is not refunded — but no new charges will be made.

If you have any questions or need assistance, please contact our Support team.