Consumer

Changing Plan or Payment Method of a Subscription

If you want to change your subscription plan or payment method for your subscription, here’s how to do it. How to Change Plan or Payment Method - The change of subscription plan must be done by the customer. - Go to menu Purchases → General Data to view your subscription details: activation date, last payment, and next billing date. - In the Payments tab, click the three-dot menu — you will have the option to change the payment method. Available methods: PIX or credit card. - After changing payment method, you may use the three-dot menu again to remove the old payment method. - In the same Payments tab, you can also check the payment history, which shows all payments made. - To change the subscription plan: in the Subscription section, click the three-dot menu — a list of plans offered by the product creator will appear. Select the desired plan. - Once you change the plan, the new monthly or yearly fee is charged immediately, and the previous plan is cancelled. How to Cancel the Subscription - To cancel the subscription: go to Settings → Subscription → three-dot menu → Report a problem. - Choose the option to cancel the subscription or report another issue to the product creator. - You will be asked for feedback on your satisfaction with the product — this request will be sent to the product creator by email. - Upon cancellation, you lose all benefits of the product and cannot recover them. Important Information: - If the first payment of your subscription is cancelled within seven days from the date of initial payment, the subscription will be automatically cancelled and the paid amount fully refunded. - If cancellation happens after the 7-day period, the amount is not refunded — but no new charges will be made. If you have any questions or need assistance, please contact our Support team.

How to Access the Product I Bought

When you purchase a product on Kirvano, follow these steps to access it: Step 1 — Confirm Purchase Email After completing your purchase, check the email address you used at checkout. You should receive a confirmation email containing instructions. Click on the button or link labeled “Access my purchases” (or equivalent) in that email. - If you don’t yet have a password set for your account, clicking that button will direct you to a page where you can create your password. Once created, select “Access content”. - If you already have an account and password, simply log in to the platform. Step 2 — Log In (if you already have an account) Go to the Kirvano login page and sign in using the email you used at purchase. Step 3 — Locate Your Purchased Product Once logged in, look at the left-hand menu and click on “Purchases”. There you will see a list of all products you acquired on Kirvano. Select the product you want to access. A details pane will open on the right side with information about that product. Step 4 — Access the Product In the product details pane, click the “Access” button. From that moment you will have access to the content you purchased. If you have any questions or need assistance, please contact our Support team.

How to Refund My Purchase

📝 When You Can Request a Refund - The deadline for requesting a refund on the platform is: 30 days for physical products, starting from the date of delivery. 15 days for digital products, starting from the date of purchase. If you purchase a product from Kirvano and are not satisfied, you can request a refund directly on the platform.

Where to Find the Contact Information of the Infoproduct Seller Who Sold to Me

If you want to find the contact information of the infoproduct creator who sold you a product, follow the steps below: Steps to find the seller’s contact info 1. Log in to your Kirvano account. 2. Go to the Purchases menu from the side navigation bar. 3. Locate the product you bought and click on it. 4. On the product’s detail page, you will find detailed information about your purchase, including the contact information provided by the infoproduct creator (such as support email or other support contact data). With those contact details, you can reach out directly to the infoproduct creator for any questions or issues related to your purchase. If you still need help — please contact our Support team.