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Members Area

Instructions to configure access to the members area — modules, protected content, and automatic renewal.
By Nicolas Oliveira
7 articles

How to Access the Course I Bought

After you complete your purchase, you will receive an email (to the address used during checkout) containing all the information you need to access the platform and start your course. If you don’t see the email in your inbox — check your spam / junk folder. To access your course: - Use a desktop computer or a web browser on mobile (this feature is not available in the app). - If the email link doesn’t work: go to https://app.kirvano.com/ and log in using the email you used for the purchase. - If you still don’t have a password: click “Forgot your password?” → “Recover” to set one. You will receive a link by email. Once logged in: - On desktop: go to Purchases → select the course you acquired → click Access to start. - On mobile web: log in → go to More → Purchases → select your course → click Access. After clicking “Access”, you will be directed to the members area — there, you can view the course and begin studying. Inside the course you can: - Mark content as completed / “seen”, so you can keep track of progress. - Search by title — to quickly locate modules or specific lessons. - View which modules / content are released and which are locked (if the creator is releasing gradually). - Download PDF materials for offline use (if provided). - Add comments on lessons — to interact, ask questions, or discuss, making the learning more collaborative. Notes: - Progress is recorded only when you click “Mark as seen.” - To move to the next video — click “Next.” - Some creators release modules gradually — release dates will be shown. - Some courses offer a completion certificate — once the course is finished, you’ll see a “View Certificate” option to download it. If you have any doubts — contact Support.

Last updated on Dec 10, 2025

How to Create Your Members Area

Create an exclusive members area for your online community in a simple and fast way using our platform. 1. Start by adding a product - Go to the “Products” section and click “Add Product” to start. - To create a members area, select the format “Course”. - Then fill in the information that will be visible to buyers — such as: content delivery type, product name, description, and category. After filling everything, check the option “I’m aware” and click “Register Product”. 2. About content delivery You have two options when choosing how the content will be delivered: - Kirvano Members Area: All content is registered directly on the Kirvano platform. - External Members Area: The content is hosted on an external platform. In Kirvano, you only indicate that it’s an external members area and register the offer. If you choose an external members area, the buyer will receive an email informing them that access is via an external members area, along with the instructions needed to access it. 3. Complete the product setup After that, complete the configuration by filling in the Seller Name and Support Email. Once done — your members area is now created. 📂 Creating Modules in the Members Area After creating your members area, it’s time to add modules where the content will be available: - Go to the “Modules” section and click “Create module”. - Then define the module details: name, a clear description of the content, and select which classes (turmas) will have access. Next, set the release schedule (when the module becomes available) and choose whether it will be visible or hidden to buyers. Finally, click Save. - In the access settings, you can select one or more classes — selecting at least one is mandatory. - If there’s only one class (the default class), it’s selected automatically. - If there are multiple classes, you may remove the default class from selection, as long as at least one other class remains selected. - The system allows up to 100 modules. To edit, reorder or delete a module, click the three dots next to the module name. ➕ Adding Content to a Module Once a module is created, to add content: click “Add content”. Then: - Enter a title and description so members know what to expect. - Insert the content — it can be a video (for interactive lessons) or a downloadable file. Choose whichever suits your audience best. Then define in how many days the content will be released and whether it should be visible or hidden for buyers. - You can upload videos up to 100 GB and resolution up to 4K. External video links (like from YouTube or Vimeo) are also accepted. - Important: if using external videos — they cannot be private; they must be published as “unlisted.” - After saving, the content will appear below, in the module. You can preview the members area to see how it will appear for students. - You can always edit or adjust modules and content as needed. ✅ Summary: What you have after setup After following the steps above: your members area exists; modules and content are created; your product is ready — and now you can distribute access to your students. ❓ Need Help? If you have any doubts — contact our Support.

Last updated on Dec 10, 2025

How to Configure the Members Area Certificate

You can offer a personalized completion certificate to students who finish your course. The certificate will be available for download directly from the Members Area after all required content is completed. How to Enable the Certificate 1. Access the Members Area of your product. 2. Open the Certificate tab. 3. Enable the option Activate Certificate. Once enabled, students will automatically receive access to their certificate after completing the course. Certificate Customization Options You can customize the certificate according to your preferences: - Enable Logo Allows you to add your product or brand logo to the certificate. - Insert Course Duration Displays the total course duration in hours on the certificate. - Insert Producer Signature Adds the producer’s signature to the certificate. - Font Settings Customize font type, font size, and font color. - Background Image Upload a background image to personalize the certificate design. How Students Access the Certificate - The certificate becomes available only after the student completes all required content. - A View Certificate button will appear inside the Members Area. - Students can download the certificate directly from the platform. Important Notes - Certificates are generated automatically after course completion. - Any changes made to the certificate design will apply to future downloads. - Make sure all course content is properly marked as completed for the certificate to be released. If you have any questions or need assistance, please contact our Support team.

Last updated on Dec 10, 2025