Finance
Everything about fees, payout timelines, advance payments, how to request withdrawals, and the difference between chargeback and refund.
How to Request a Withdrawal
When a Withdrawal Is Available - You can request a withdrawal when your available balance reaches at least R$ 5.00. - For your first with...
Last updated on Dec 10, 2025
Payment Receipt Time — When Can I Withdraw After a Sale
When you make a sale on the platform, the time for the funds to become available for withdrawal depends on the payment method used by the...
Last updated on Dec 10, 2025
How Advance Payment Works
What Is Advance Payment Advance payment (antecipação) is an option for sellers who want to receive the funds from credit-card sales earli...
Last updated on Dec 10, 2025
My Fees
No Monthly or Setup Fees On Kirvano, there are no monthly fees and no setup fees to use the platform. You can create your account, regist...
Last updated on Dec 10, 2025
Difference Between Chargeback and Refund
What Is a Refund A refund occurs when the seller voluntarily returns the amount paid to the customer. This usually happens when the buyer...
Last updated on Dec 10, 2025
Refund for the Final Consumer
How to Issue a Refund To issue a refund for a customer, follow these steps: 1. Access the Sales menu from the side navigation. 2. Locate ...
Last updated on Dec 10, 2025