Home Finance How to Request a Withdrawal

How to Request a Withdrawal

Last updated on Dec 10, 2025

When a Withdrawal Is Available

  • You can request a withdrawal when your available balance reaches at least R$ 5.00.

  • For your first withdrawal, identity verification is mandatory. This verification is required only once. After it is approved, you will not need to repeat it for future withdrawals.

Identity Verification (Biometrics)

If this is your first withdrawal request, you must complete identity verification by following these steps:

  1. Access the Finances menu on the platform.

  2. When your balance reaches the minimum required amount, the Verify Identity button will become available.

  3. Click the button to generate a QR code and follow the instructions to download the Kirvano mobile app and complete biometric verification.

Inside the mobile app:

  • Log in to your account.

  • On the home screen, access the Notifications area.

  • Go to Settings and select Update Profile.

  • Choose Register Biometrics.

Guidelines for Document and Selfie Submission

  • Remove your document from any plastic cover, if applicable.

  • Ensure the entire document is visible, with all edges clearly framed.

  • The ID document (RG) must have been issued within the last 10 years.

  • If using a driver’s license (CNH), it must not be expired.

  • Take photos in a well-lit environment, preferably with a plain white background.

  • Avoid reflections, shadows, or excessive light glare.

  • If you wear glasses, remove them when taking the selfie.

Once the documents and selfie are submitted, identity verification is usually completed within one hour. After approval, withdrawals will be enabled.

How to Request a Withdrawal

After identity verification is approved and the minimum balance requirement is met:

  1. Go to the Finances menu.

  2. Click Request Withdrawal.

  3. Verify that your payment information is correct, including:

    • PIX key or bank account details

    • CPF (for individuals) or CNPJ (for companies)

    • Beneficiary information

  4. Withdrawals are processed via PIX using the registered key.

  5. A confirmation screen will appear. Review all information carefully and confirm the request.

Important:

  • You cannot request two withdrawals with the same amount within a 24-hour period.

  • If you need to request more than one withdrawal on the same day, the amounts must be different.

What Happens After the Request

  • The withdrawal request will appear with Pending status while compliance analysis is performed.

  • Withdrawals of up to R$ 30,000 may take up to 24 hours for review.

  • Withdrawals above R$ 30,000 may take up to 48 hours for review.

  • Reviews are conducted during business hours (Monday to Saturday, excluding holidays).

  • Once approved, the amount is transferred via PIX to the registered account and the withdrawal is completed.

If you have any questions or need assistance, please contact our Support team.