Products

Explains how to register products, configure offers (one-time or recurring), co-production, deletion, and compliance rules.

By Nicolas Oliveira

• 9 articles

How to Register Your Product

You can register your digital product on Kirvano so that it can be sold and delivered to customers. Products can include courses, memberships, digital downloads, templates, tools, or any other digital content. Step-by-Step: How to Register Your Product 1. Access Your Kirvano Account - Log in to your Kirvano account. - From the sidebar menu, click on Products. Once there, you will see a list of your existing products (if any) and have the option to add a new one. 2. Add a New Product - Click Add Product. - You will be presented with a form where you need to fill in the basic product information. Fill in the following fields: Product Name: Enter the name of the product you want to sell. Description: Write a brief description that clearly explains what the product is and what benefit it provides to customers. Category: Select the category that best matches your product. Product Type: Choose the format of the product. Common options include: - Single digital file - Course - Membership access - Digital subscription - Other digital format 3. Configure Delivery Method Choose how your product will be delivered: - Native Members Area: If your product is a course or membership hosted directly on Kirvano, select this option and configure modules, lessons, or content. - External Delivery: If your product is delivered via a different platform (for example, a page, third-party LMS, or external membership site), choose external delivery and provide the access link or instructions. 4. Create Offers for the Product Once the product itself is created, you must create one or more offers — which are variations you can sell, such as one-time purchase, subscription, payment plans, or bundles. - Click Create Offer. - Enter the price and type of payment (one-time or recurring). - Set any additional options such as: - Free trial period (for subscriptions) - Payment intervals - Pricing tiers Offers are what customers will buy, so make sure they are correctly configured with the desired pricing and terms. 5. Configure Checkout and Sales Page With your offer created, next is the checkout and public sales page: - Customize your checkout page settings (visuals, payment methods, marketing triggers). - Set the purchase rules, such as minimum purchase quantity or restrictions. - You can also add conversion pixels or UTM tracking parameters if you want to use marketing analytics. Make sure everything looks correct before publishing. 6. Save and Publish Your Product After filling in all required information and configuring the necessary settings: - Click Save to register your product. - You can preview how your product page and checkout will appear to customers. - Once everything is ready, your product is live and ready to be sold. You can always return later to edit settings, update pricing, or add additional offers. Tips for Successful Product Registration - Use a clear and compelling product description — this helps customers understand what they’re buying. - Upload a high-quality product image or banner. - Choose a category that makes the product easy to find. - If your product includes multiple modules or files, organize them logically so customers have a smooth experience. - Test the checkout flow to make sure customers can complete a purchase without issues. If you have any questions or need assistance, please contact our Support team.

Last updated on Dec 10, 2025

How to Create a Recurring / Subscription Offer

A recurring offer (subscription) allows you to sell access to a product with automatic periodic billing. This means customers will be charged on a regular schedule (for example: monthly or yearly) until the subscription is canceled. Step-by-Step: How to Create a Subscription Offer 1. Access Your Product in Kirvano - Log in to your Kirvano account. - From the sidebar, click Products. - Locate the product you want to sell with a recurring subscription. - Open the product to edit it. 2. Go to Offers Once inside the product setup: - Click on the Offers tab (or section). - You will see any existing offers (if any). - To create a new subscription, click Create Offer. 3. Fill in Basic Offer Information In the offer creation form, fill in the following fields: Offer Name: Enter a name that clearly identifies this subscription (for example: “Monthly Access Plan” or “Yearly Membership”). Price: Enter the amount customers will be charged on each billing cycle. 4. Select the Recurrence Type In the billing type field: - Choose Subscription (or recurring billing). - Select the recurrence frequency: - Monthly - Quarterly - Yearly - Or other available intervals This determines how often customers will be charged. 5. Define Billing Settings Complete additional billing settings: Trial Period (optional): You can offer a free or discounted trial period before the first payment is charged. Billing Cycle: Choose how often the charge will occur (for example: every 30 days for a monthly plan). Expiration or Continuity: Decide if the subscription ends after a certain number of cycles or continues until canceled. 6. Set Checkout and Payment Rules - Choose how customers will pay (supported payment methods). - You can enable specific strategies like: - Automatic card billing - Installment limits (if applicable) - Custom checkout appearance - Marketing triggers to encourage conversion Configure these according to your product’s needs. 7. Save the Offer After filling all fields and configuring settings: - Click Save Offer to finalize. - Your subscription offer is now live and available for customers to purchase. What Happens After the Subscription Is Created - Customers who purchase this offer will be billed according to the recurrence schedule you set. - Billing is automatic based on the payment method they choose when subscribing. - You can view billing history, upcoming charges, and subscriber status inside the Sales or Subscriptions area of your dashboard. Tips for Subscription Success - Clearly describe what the customer gets each billing cycle. - Offer a trial period to reduce friction and increase conversions. - Make sure your cancellation and refund policy is transparent. - Enable email notifications so subscribers are informed of upcoming renewals. If you have any questions or need assistance, please contact our Support team.

Last updated on Dec 10, 2025

My Product Was Rejected — What Now?

If your product was rejected during the approval process, it means that it did not meet one or more of the platform’s guidelines or requirements. Below are the most common reasons for rejection and what you can do to correct the issue and submit your product again. 1. Review the Rejection Reason When your product is rejected, you will receive a notification describing the reason. Common reasons include: - Incomplete or unclear product description - Missing or invalid delivery information - Incorrect or misleading claims in the sales page - Prohibited content or content that violates platform policies - Low-quality or incomplete product files - Non-functional, broken, or invalid access links - Problems in the checkout or offer configuration Read the rejection notice carefully to understand exactly what needs correction. 2. Correct the Identified Issues Based on the reason provided: - Update the product description with clearer and more complete information - Replace any files or links that are broken, incomplete, or incorrect - Adjust the sales or checkout page if it contains prohibited claims or misleading information - Review the offer settings (price, delivery method, product type) - Ensure that the product delivers exactly what is promised Make all the necessary corrections before resubmitting. 3. Check Platform Policies Each product must comply with the platform’s content and quality guidelines. Before resubmitting: - Review the allowed and prohibited content rules - Ensure your product aligns with advertising and compliance standards - Make sure all information provided is accurate, functional, and consistent This prevents repeated rejections. 4. Submit the Product Again for Review After correcting everything: - Go back to your product dashboard - Save your updates - Submit the product again for approval The review team will re-evaluate your product based on the corrections you made. 5. What If It Gets Rejected Again? If the product is rejected more than once: - Carefully compare your product with the platform guidelines - Make sure you corrected all issues mentioned in previous feedback - If uncertainty remains, you can contact support requesting clarification about what still needs to be fixed This will help you align the product properly before another submission. 6. Best Practices to Avoid Rejection - Provide a complete, honest, and detailed description - Ensure the product file or access link works perfectly - Avoid exaggerated or unrealistic claims - Upload high-quality materials - Make sure your delivery method is clear and functional - Review your checkout settings before requesting approval Following these recommendations significantly reduces the chances of rejection. If you have any questions or need assistance, please contact our Support team.

Last updated on Dec 10, 2025

How to Create a One-Time Charge Offer

A one-time charge offer allows you to sell a product or digital service with a single payment — meaning the customer pays only once and receives access or files immediately after purchase. This type of offer is commonly used for one-off products, digital downloads, permanent access courses, or licensed tools. Step-by-Step: How to Create a One-Time Charge Offer 1. Access Your Product in Kirvano - Log in to your Kirvano account. - From the side navigation menu, click Products. - Locate and open the product you want to sell with a one-time payment. 2. Go to the Offers Section - Inside the product settings, click on the Offers tab. - Here you will see any existing offers for this product (if any). - To create a new offer, click Create Offer. 3. Fill in the Offer Details In the offer creation form, you need to fill in several key fields: Offer Name: Enter a name for the offer that clearly describes it (for example: “Standard License”, “Full Access”, or “Ebook Download”). Price: Enter the amount the customer will pay for this one-time purchase. Billing Type: Choose One-Time Payment or One-Time Charge as the billing method — this ensures the customer will be charged only once. 4. Configure Checkout and Payment Rules Next, adjust any additional settings that affect how customers purchase the offer: - Payment Methods: Choose which payment methods to accept (credit card, PIX, boleto, etc.). - Installment Options: If applicable, enable installment payments and define how many installments are allowed. - Conversion Optimization: You may enable triggers or marketing options (like countdown timers or social proof) to help increase conversions. These settings help customize the purchase experience based on your audience and strategy. 5. Set Currency and Taxes (If Needed) - Make sure the currency for the offer is correct (for example: BRL, USD, etc.). - If applicable, define how taxes or fees should be applied based on your legal or business requirements. 6. Save the Offer After completing all the necessary fields and verifying the information: - Click Save Offer to finalize. - The one-time charge offer is now live and attached to your product. Customers will now be able to purchase that offer with a single payment. What Happens After the Offer Is Created - The offer becomes available on the product’s public page and checkout. - Once a customer completes a purchase, the sale is recorded and the customer gains access to the product or files you configured. - The sale and revenue will be reflected in your dashboard, available for tracking, reporting, and withdrawal according to the platform’s policies. Tips for a Successful One-Time Offer - Provide a clear offer name and description so customers understand what they are purchasing. - Use visuals like product images or banners to increase customer confidence. - Double-check your pricing, currency, and payment rules before publishing. - If needed, test the checkout with a demo purchase to confirm everything works correctly. If you have any questions or need assistance, please contact our Support team.

Last updated on Dec 10, 2025

Allowed and Not Allowed Products

Kirvano maintains specific guidelines regarding what types of products can be sold through the platform. These rules are in place to ensure compliance with legal standards and to protect both sellers and buyers. Before publishing your product, make sure it fits within the allowed categories and does not fall into any prohibited types. Allowed Products The following categories of products are permitted and may be sold on the platform as digital products or services: 1. Digital Courses Online courses, lessons, or training modules delivered digitally and accessible via web, members area, or external LMS platforms. These may include video lessons, written content, quizzes, or downloadable resources. 2. Memberships and Subscriptions Membership access to digital content such as exclusive groups, ongoing training, support communities, or recurring content delivery. 3. E-Books and Reports Digital books, guides, reports, templates, checklists, whitepapers, and other downloadable written materials. 4. Digital Tools and Resources Software licenses, plugins, templates, graphics, spreadsheets, digital planners, fonts, and other downloadable digital tools. 5. Audiovisual Materials Podcasts, audio lessons, sound libraries, music tracks, or any other audio or video files distributed digitally. 6. Digital Services (Provided Online) Services that can be delivered entirely online, such as consulting sessions, coaching calls, design services, or other remote services provided electronically. Important: All products must comply with the platform’s guidelines. They must be delivered digitally or provide access digitally — no physical shipment of goods is permitted. Not Allowed Products The following types of products or content are not permitted on the platform and will be rejected or removed: 1. Physical Goods Any products that require physical shipment, delivery, or logistics cannot be sold on the platform. This includes items like books, merchandise, hardware, apparel, or any item that is not delivered digitally. 2. Illegal Content Products that promote, support, or instruct on activities that violate laws, such as hacking tutorials, instructions for illegal behavior, pirated content, or other materials that infringe intellectual property rights. 3. Restricted or Regulated Items Products that involve controlled substances, weapons, ammunition, or items regulated by law and requiring special licensing or permissions cannot be sold. 4. Financial or Investment Advice with Guarantees Products that promise income guarantees, high-risk financial advice, or misleading claims about earnings without clear legal disclaimers are not permitted. 5. Health or Medical Advice Without Credentials Medical, health, or therapeutic content that provides diagnosis or treatment advice without credentials or legal authority is not allowed. 6. Harmful or Deceptive Content Any product that includes hate speech, discrimination, harassment, or content that could cause harm or deception to users is prohibited. 7. Unauthorized Resale or Distribution Reselling someone else’s content without proper rights, licenses, or permission to distribute is not permitted. You must have the legal right to sell the product or content you upload. What Happens If Your Product Falls Into a Prohibited Category If a product is found to fall under the not allowed list, the platform may: - Reject the product during review. - Remove it from the marketplace. - Suspend or restrict your account if repeated violations occur. - Withhold associated revenues according to platform policies and legal compliance. Before resubmitting your product, review the guidelines and make sure your product does not violate any rules. Best Practices - Provide only digital content that you have the legal right to sell. - Avoid exaggerated claims or promises that cannot be substantiated. - Ensure your product description is accurate, honest, and complies with platform policies. - If you are unsure whether your product is allowed, contact the support team for clarification before publishing. If you have any questions or need assistance, please contact our Support team.

Last updated on Dec 10, 2025

How to Delete a Product

Deleting a product removes it permanently from your account so it can no longer be sold or accessed by customers. Only delete a product if you are sure you no longer need it in your catalog. Step-by-Step: How to Delete a Product 1. Access Your Account and Products - Log in to your Kirvano account. - From the side navigation menu, click Products. - You will see a list of all the products you have created. 2. Select the Product to Delete - Locate the product you want to remove from your list. - Click on the product to open its detail or settings page. 3. Open the Product Options - Within the product’s settings, look for options related to management actions (such as edit, duplicate, archive, or delete). - Choose the Delete option. 4. Confirm the Deletion - When you choose to delete, the system will prompt a confirmation message to ensure this action is intentional. - Read the warning carefully; this action usually cannot be undone. - Confirm that you want to delete the product. Important Notes About Deleting a Product - Permanent Removal: Deleting a product typically removes all related offers, sales information, and content from your active catalog. - Impact on Customers: Any customers who previously purchased this product may lose access, depending on how content delivery is handled. - Irreversible Action: Once deleted, the product cannot usually be recovered. If you are unsure, consider archiving the product instead (if archiving is supported) so it can be restored later. - Pending Orders or Subscriptions: If there are pending orders or active subscriptions associated with the product, review those first to avoid unwanted disruptions before deleting. Best Practices Before Deleting - Review Sales History: Analyze past performance or sales data before you delete the product, in case you need records for accounting or reporting. - Communicate With Buyers: If the product is no longer available but you have active buyers, consider notifying them with a message or update before the product is removed. - Archive Instead of Delete: If you might want to reuse or restore the product later, check if the platform offers an archive feature instead of permanent deletion. If you have any questions or need assistance, please contact our Support team.

Last updated on Dec 10, 2025

Configuring Co-Production

Co-production allows two or more creators to join forces on a product. Each partner (co-producer) can receive a share of revenue and participate in management, depending on the permissions defined. Co-production is useful when you want to collaborate with other creators, share earnings, or leverage joint audiences. Step-by-Step: How to Configure Co-Production 1. Access Your Product in Kirvano - Log in to your Kirvano account. - From the side navigation menu, click Products. - Locate and open the product you want to configure for co-production. 2. Go to Co-Production Settings - Within the product setup area, look for the Co-Production tab or section. - Click to access co-production configuration options. 3. Add Co-Producers In the co-production setup screen: Add a Partner: Enter the email or identifier of the creator you want to add as a co-producer. Allocate Revenue Shares: Define how the revenue will be split among the co-producers. You may specify percentages such as: - 50% for yourself - 30% for partner A - 20% for partner B Make sure that the total percentage equals 100% across all co-producers. Access Permissions: Set the permissions for each co-producer. Permissions may include: - Ability to edit product details - Access to sales reports - Ability to withdraw earnings Configure according to the roles and responsibilities of each partner. 4. Save the Co-Production Setup - After entering co-producer details, revenue shares, and permissions, click Save. - The co-production configuration for your product is now active. Once saved, all partners will see revenue splits and have access according to the permissions you defined. What Happens After Co-Production Is Configured - Each co-producer will be able to see their share of earnings in their dashboard. - Sales and revenue will reflect the split defined during configuration. - Reports for the product will show aggregated data and individual shares if applicable. - Partners with editing permissions can help manage the product, update content, or assist with sales settings. Tips for Managing Co-Produced Products - Clearly define roles and tasks with your co-producers before setting up revenue splits. - Establish communication guidelines so all partners stay aligned on updates and changes. - Regularly review sales performance and adjust permissions or strategies as needed. - Make sure all partners have agreed to how earnings and responsibilities are shared. If you have any questions or need assistance, please contact our Support team.

Last updated on Dec 10, 2025

How to Accept a Co-Production Invitation

If another creator has invited you to become a co-producer on one of their products, you will receive a co-production invitation. Accepting this invitation will allow you to collaborate, share earnings, and participate in managing the product according to the permissions assigned. Step-by-Step: How to Accept a Co-Production Invitation 1. Check Your Notifications - Log in to your Kirvano account. - When someone invites you to co-produce a product, you will receive a notification within the platform or an email (depending on your notification settings). - Go to your Notifications area to find the invitation. 2. Open the Invitation - In the notifications list, locate the co-production invitation you received. - Click on the invitation to view details, such as: - Product name - Name or email of the creator who invited you - Revenue share percentage - Permissions and roles offered Review these details carefully before accepting. 3. Accept the Invitation - After reviewing the invitation details, click Accept or Confirm. - This action will automatically add you as a co-producer on the product. - You will then be able to see the product in your dashboard under Products or Co-Productions. What Happens After You Accept Once you accept the co-production invitation: - The product will appear in the list of your co-produced products. - Your assigned revenue share will be reflected in sales and earnings reports. - You will be able to access reports and other details according to the permissions set by the main creator. - If you have edit permissions, you can help manage product settings, sales pages, and more. Important Notes - Make sure you trust the person inviting you — co-production relationships often involve shared earnings and sometimes shared responsibilities. - If you do not agree with the revenue split or roles, communicate with the inviting creator before accepting. - Declining the invitation will remove it from your notifications and you will not be added as a co-producer. If you have any questions or need assistance, please contact our Support team.

Last updated on Dec 10, 2025

How to Cancel a Co-Production Contract

If you are part of a co-production and need to cancel the agreement with your co-producer(s), you can do so by following the steps below. Canceling a co-production contract will remove your involvement and revenue share from the product moving forward. Step-by-Step: How to Cancel a Co-Production Contract 1. Access Your Co-Productions - Log in to your Kirvano account. - From the sidebar menu, click on Products. - Find the product for which you are a co-producer. - Open the product settings. 2. Go to Co-Production Settings - Within the product setup area, find the Co-Production section or tab. - This section shows the list of all co-producers, their assigned revenue shares, and permission levels. 3. Identify Your Co-Production Entry - Find your own name or account entry in the co-production list. - Review the details, such as your revenue share and assigned roles. 4. Cancel the Contract To cancel the co-production contract: - Select your entry in the co-production configuration. - Choose the option to Remove / Cancel Co-Production. - Confirm that you want to cancel your participation. This action removes you as a co-producer and ends your revenue share and permissions for the product. What Happens After Cancellation Once you cancel the co-production contract: - You will no longer appear in the list of co-producers for that product. - Your assigned revenue share will be removed from future earnings. - You will no longer have access to co-producer permissions such as editing or sales reporting for that product. - Historical sales data earned prior to cancellation may still be visible in your earnings history, depending on platform policies. Important Considerations - Communication: Inform your co-producer partners before canceling the contract so they are aware of the change. - Earnings: Ensure that any pending earnings or settlements are clear before you remove yourself from the product. - Access: After cancellation, you will no longer have access to product management or reports for that co-produced product. If you have any questions or need assistance, please contact our Support team.

Last updated on Dec 10, 2025